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Episode 2: Empathy Over the Phone

In this episode, Annalisa Baker talks about engaging with clients with empathy over the phone, with HMA Principals Dr. Jeffrey Ring and Dr. Gina Lasky – nationally renowned clinical psychologists in culturally responsive healthcare and behavioral health.

Behavioral health providers in New York right now are experiencing crises related to the clients they serve, and possibly within their own social and family circles. This conversation aims to help Behavioral Health service providers, care managers and other client-facing behavioral health staff with strategies to help them personally cope, effectively engage with clients and promote/maintain resiliency in this challenging time.

Resources mentioned in this episode:

Annalisa Baker is a Senior Consultant in HMA’s New York office. She is a licensed clinical social worker and a member of HMA’s Behavioral Health Team that provides policy and operational expertise to non-profit providers, government agencies and a variety of healthcare stakeholders to navigate value-based financing and integrate behavioral health quality metrics and best practices into healthcare system reform efforts.

Theme Music
Wholesome by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/5050-wholesome
License: http://creativecommons.org/licenses/by/4.0/

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