Podcast

Episode 2: Empathy Over the Phone

In this episode, Annalisa Baker talks about engaging with clients with empathy over the phone, with HMA Principals Dr. Jeffrey Ring and Dr. Gina Lasky – nationally renowned clinical psychologists in culturally responsive healthcare and behavioral health.

Behavioral health providers in New York right now are experiencing crises related to the clients they serve, and possibly within their own social and family circles. This conversation aims to help Behavioral Health service providers, care managers and other client-facing behavioral health staff with strategies to help them personally cope, effectively engage with clients and promote/maintain resiliency in this challenging time.

Resources mentioned in this episode:

Producer:
Annalisa Baker is a Senior Consultant in HMA’s New York office. She is a licensed clinical social worker and a member of HMA’s Behavioral Health Team that provides policy and operational expertise to non-profit providers, government agencies and a variety of healthcare stakeholders to navigate value-based financing and integrate behavioral health quality metrics and best practices into healthcare system reform efforts.

Theme Music
Wholesome by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/5050-wholesome
License: http://creativecommons.org/licenses/by/4.0/

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HMA is providing this podcast as a public service, but it is neither a legal interpretation nor a statement of HMA policy. Reference to any specific product or entity does not constitute an endorsement or recommendation by HMA. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent. Views and opinions expressed by HMA employees are those of the employees and do not necessarily reflect the view of HMA or any of its officials. If you have any questions about this disclaimer, please click here.