Director, HMA Proposal Center
A strategic thinker and consensus builder, with extraordinary ability to distill complex issues into concise, understandable and actionable direction, Carol Bruce-Fritz is driven by a clear vision of what can be. Committed to the belief that we are stronger when working together, Carol has demonstrated the power of collaboration in transforming complex systems. She is an undaunted leader specializing in coalition building, strategic planning, organizational development, governance design, leadership training, change management and stakeholder engagement for nonprofit and governmental organizations.
Prior to joining HMA, Carol was the CEO of Community Health Partnership in Colorado Springs. Over a period of six years, she transformed the volunteer-led coalition with an annual budget of $100,000 into a thriving, influential $18 million organization, managing the care of 160,000 Medicaid clients in the Pikes Peak region.
Working within Colorado’s Accountable Care Collaborative (ACC), Carol built infrastructure to establish accountable care organization (ACO) services, including practice transformation, care coordination, behavioral/physical health care integration, and rapid cycle innovation. She engaged social services, homelessness and disability agencies to increase communication and cooperation across systems of care. She implemented a successful pay-for-performance payment incentive program for primary and specialty care within the primary care medical home model. She led development of a regionally-based health information exchange (HIE) project – the first bi-directional exchange of data between ambulatory and acute providers in Colorado. She also initiated a care coordination tracking tool that uses the HIE as its platform to share information across medical, behavioral and social services providers.
Leveraging the resources and influence of the Medicaid ACO, Carol initiated community and provider dialogue through three behavioral health summits, resulting in a comprehensive crisis response plan across systems of care, new mental health crisis response teams, a crisis stabilization unit and community-governed detox. She was also instrumental in the development of CARES, an effective community paramedicine program to reduce 911 and hospital emergency department utilization.
Carol has presented nationally on the success of the community coalition model. She was a Homelessness Trustee for the City of Colorado Springs and serves on the board of the Continuum of Care for homelessness for the Pikes Peak region. She was instrumental in the founding of the Colorado Network of Health Alliances and served on its leadership council.
Carol earned her bachelor’s degree in communications and U.S. history from the University of Colorado.
Carol and her husband enjoy making music and hiking the Rocky Mountains.