Juliet Marsala, MS, MBA, CRC, CPRP
Juliet Marsala is a skilled executive who brings more than 15 years of experience focused on community- based and long-term care to HMA.
She has been leading the transformation of community-based organizations’ (CBOs) operations to provide social services more effectively to vulnerable populations in home and community-based services (HCBS) and long-term services and supports (LTSS). Her experience spans aging and disability services, managed care, nursing home transitions, supportive housing, employment and workforce development, and behavioral health.
Juliet joins HMA most recently from her Philadelphia-based private consultancy focused at the intersection of community needs and healthcare. Her work has included creating strategic plans, innovating program design, developing training and curriculum, evaluating operational efficiencies, providing technical assistance in regulatory adherence, and accreditation readiness. Her services have helped a range of clients from software engineering organizations, for-profit and CBO to universities and non-profit organizations.
Juliet has served as vice president of community health and long-term supports for JEVS Human Services, a nationally recognized non-profit supporting underserved populations. In this role she redesigned JEVS Human Services programs from fee-for-service to Managed Long-Term Service and Supports, oversaw financial management services, and achieved NCQA accreditation.
She was also founder and chief executive officer (CEO) of Supports Your Way, Inc., a successful CBO, that provided complex care management and advocacy services for aging persons and people with disabilities. As an entrepreneur, she oversaw all areas of program operations and talent development as well as the successful sale of the business.
Juliet is an active board member of several nonprofit organizations and serves as vice chair of the Pennsylvania Rehabilitation Advisory Committee. She earned a Master of Business Administration from Drexel University, a Master of Rehabilitation Counseling from the University of Medicine and Dentistry of New Jersey, and a bachelor’s degree in psychology from Bryn Mawr College. She is also a certified rehabilitation counselor and a certified psychiatric rehabilitation practitioner.