- Personal Email: INTERNET
- Home Phone: (517) 482-9236home
Nicole “Nicki” Bongiovanni is a strategically-focused quality improvement leader passionate about improving population health outcomes and driving health plan quality and performance improvement.
She pairs her in-depth knowledge of the healthcare industry with innovative strategies, tools, and techniques to help clients enhance healthcare value and implement a continuous focus on clinical quality improvement. Nicki uses her vast experience utilizing data analytics and extensive business knowledge to evaluate existing and potential trends, competition, and opportunities.
Prior to joining HMA, Nicki was quality improvement manager for a Michigan health insurance company with Medicaid, commercial and Marketplace lines of business. Her leadership helped the company achieve NCQA accreditation for all three lines of business. The organization also realized an overall improvement of HEDIS and CAHPS rates during the two seasons she managed the projects.
Nicki previously served as director of case management for a 380-bed tertiary care center that provides sub-specialty care to patients across the country and from around the world. She directed implementation of a multidisciplinary collaborative approach and visual controls to reduce the length of stay by seven percent at the center. She also led efforts to sharply focus on transitional assessments of high-risk patients and improving transitional care coordination by partnering with community agencies. These efforts resulted in a significant reduction in the center’s readmission rate.
In addition to her vast case and utilization management experience, Nicki has also headed up hospital care coordination. Her roots are in direct patient care, having started her career as a registered nurse.
She received her Bachelor of Science in nursing from Eastern Michigan University.
Nicki was born and raised in Michigan. She is a busy mom of four teenagers. When she has downtime, she enjoys spending it with family and friends in northern Michigan on Lake Michigan.