San Francisco, CA
Shannon Mong is passionate about making it easier for healthcare leaders to achieve their goals. An experienced consultant and certified facilitator, she engages and aligns leaders and stakeholders to solve complex problems in rapidly evolving environments.
Prior to joining HMA, Shannon’s 30-year career spanned multiple industries and clients – from media and educational technology to becoming a licensed psychologist. A former direct service provider and program administrator in the public behavioral health system and leader in a large provider organization, Shannon knows the challenge of managing day-to-day work while fostering innovation that improves the lives of vulnerable populations.
Shannon’s focus is on guiding system transformation and healthcare optimization initiatives from initial concept to full execution. She has worked with clients and partners to improve outcomes of high utilizer populations and integrate physical health and substance use treatment into behavioral health. While working at Telecare Corporation, a national behavioral health provider, she was responsible for innovation initiatives, which included the clinical model for the nation’s first mental health Pay for Success program which aligned payment for service delivery with the achievement of measurable outcomes for a high-utilizer Medicaid population.
Her work has also included launching innovation labs to incubate and validate cutting-edge partnerships, clinical practices, tools and revenue models for future replication; generating actionable strategic plans that also increase stakeholder commitment; and leading state-wide learning communities. Shannon has designed an employee engagement program to enhance corporate culture and drive change management; implemented targeted coaching for new and seasoned leaders; and delivered tools and processes to facilitate large-scale adoption and sustainability of a Whole Person Health model.
A board member of the College of Behavioral Health Leadership, Shannon is a frequent conference presenter and leads workshops to enhance team development and foster organizational resiliency. She earned a Doctor of Psychology in clinical psychology from Wright Institute and a bachelor’s degree in communications from Mills College.
Shannon lives in the California hills, which she frequently explores with her dog, a camera and teenage son.