Lisa Whittemore

Lisa Whittemore

Lisa Whittemore headshot

An accomplished executive, Lisa Whittemore has extensive experience leading innovative initiatives in hospitals and the insurance industry.

Prior to joining HMA, Lisa was vice president of Network Performance Improvement at Blue Cross Blue Shield of Massachusetts (BCBSMA). She was responsible for the development and strategic use of performance-based incentives, reporting, and consultative support with the BCBSMA provider network. She also oversaw the quality incentive component of the BCBSMA Alternative Quality Contract (AQC), a provider contract model launched in 2009 with the twin goals of improving quality and outcomes while significantly slowing spending growth.

Previously, Lisa served as the senior administrator for primary care at Brigham & Women’s Hospital. In that role, she led 15 practice locations, including two licensed health centers. As the executive director for Licensed and Affiliated Health Centers, she worked with senior leadership to develop strategy and maximize affiliations among affiliated health centers. Serving as director of Partners Primary Care for the Partners Healthcare System (PHS), she was responsible for transforming PHS affiliated Primary Care Practices to Patient Centered Medical Homes (PCMH). The work began as a means to address issues related to primary care provider recruitment and retention. With the adoption of health reform, PHS launched a strategic planning initiative to address the new care delivery system.

During her tenure as chief operating/chief financial officer of Fenway Community Health, Lisa led the organization in its first JCAHO accreditation and guided it to an improved financial performance. Prior to that, she served as the first executive director of the Emerson Hospital Physician-Hospital Organization, a 250-plus member physician/hospital group affiliated with a large integrated delivery service network in the Boston area.

Lisa spent 15 years working as a clinical social worker in a variety of settings. While at Emerson Hospital, she developed a program within the emergency department to ensure that patients who presented with psychiatric and addiction issues received timely and appropriate care. This program utilized a multi-disciplinary team, improved the patient experience with psychiatric service within the emergency department, and decreased hospital utilization.

She earned her Master of Public Health from Harvard School of Public Health, a Master of Social Work from Smith College School for Social Work and her bachelor’s degree from Smith College.

In her spare time, Lisa is outdoors as much as she can be – hiking, swimming, or relaxing in her boat.

Myra Sessions

Myra Sessions headshot

Myra Sessions has extensive healthcare delivery reform experience with a focus on system transformation, the patient-centered medical home (PCMH), and behavioral health integration. An established collaborator and facilitator, Myra aligns aims and expectations to generate organizational change for her clients.

Working on both the health plan side and practice side, Myra defines and develops strategic priorities and patient-centered solutions to organizational and operational challenges. As program manager of business development at Commonwealth Care Alliance, Myra implemented collaborative clinical programs for the One Care and Senior Care Options dual eligible programs. Myra built partnerships between primary care practices and health plan care managers to define shared expectations, communication processes, and growth strategies reflective of the cultures and processes of the diverse organizations. She contributed to contract negotiations by promoting partnerships, defining return on investment, and aligning care delivery priorities.

As a practice transformation coach at Brigham and Women’s Hospital, Myra collaborated with medical and administrative leadership teams of community health centers and primary care practices to support transformation toward team-based care. This included defining roles and responsibilities for expanded team members, re-engineering pre-visit and rooming processes, and designing robust compensation systems to align incentives and promote access.

Experienced in technical and adaptive change management approaches and organizational tools that measure progress, Myra was responsible for spearheading a series of process improvement projects to increase efficiency and improve patient flow, team-building and patient-centeredness. With her support, practice leaders secured provider buy-in and redesigned diabetes care processes to dramatically improve performance on quality metrics. Myra also assisted in engaging a wide range of front-line practice staff to use LEAN methods to achieve efficiencies and cultural transformation.

Since joining HMA, Myra has worked with healthcare delivery organizations in Massachusetts to design and implement primary care and behavioral health integration efforts. She has prepared clients for payment reform including the transition to value-based payment and accountable care.

Myra earned her master’s degree in health policy and management from the Harvard School of Public Health. She received her bachelor’s degree in American studies from Wesleyan University.

A native of Vermont, Myra likes her maple syrup dark and her winters nice and snowy.

Bren Manaugh

Bren Manaugh headshot

Bren Manaugh is a seasoned healthcare leader and specialist in organizational and systems transformation as well as whole person care. An innovative strategist focused on operations systems design and funding for the safety net and complex care populations, she effectively engages stakeholders across systems to develop and drive person-centered, culturally responsive, and trauma-informed care to optimize outcomes and reduce costs.

Bren provides practice transformation technical assistance and coaching to behavioral health and primary care providers and has served as a clinical subject matter expert and coach in California and Delaware expanding access to substance use disorder (SUD) treatment, including medication assisted treatment (MAT) for opioid use disorder. She brings together community providers, hospitals, peer supports, and the criminal justice system to improve service delivery, coordination and quality.

Bren works with hospital/health systems and multidisciplinary county teams to develop strategies for reducing avoidable emergency department and inpatient use by analyzing and responding to root causes such as mental illness, addiction, and/or homelessness.

At the leading edge of community innovations to improve law enforcement and emergency response to people challenged by these issues, she conducted an analysis and created a report and community guide for Arnold Ventures for communities developing behavioral health crisis and law enforcement diversion solutions.

Bren’s experience with, and insights into, the complex care population have also informed her work with the Hospital Association of Southern California in the six-county Los Angeles region and for Sierra Health Foundation in Sacramento. In this capacity, she assessed the service delivery system and developed solutions for hospitals’ discharge of patients experiencing homelessness. Her work with community systems of care includes engaging stakeholders, formulating common aims and implementation plans, and developing data sharing and evaluation structures. She has extensive experience with strategic planning and fostering organizational performance through change management, transformational leadership and staff development, and quality improvement.

Prior to joining HMA, Bren was vice president of adult services at a large behavioral health agency in San Antonio where she developed and administered programs in the nationally recognized Bexar County Restoration Center and Diversion Program partnering with multiple hospitals, city and county leadership, and the criminal justice system. She oversaw operations across a continuum of mental health and SUD services, including integrated primary and behavioral healthcare, outpatient clinic operations, MAT, peer/recovery support services, and residential services. As an executive operations leader, she developed and successfully implemented innovative programs including one focused on super utilizers which resulted in a 60 percent reduction in emergency department utilization. Her successful approach engaged multiple stakeholders and decision makers to generate innovative strategies that produce results.

Bren has more than 25 years’ experience in trauma-informed care and developing resilience for both individuals and organizations. She is a certified clinical trauma specialist who has provided direct clinical services, had executive responsibility for medical and behavioral health services providing trauma-informed care, developed and delivered trauma training curricula, and served as the executive lead to transform an organization to trauma-informed care, incorporating 1,400 employees and 27 facilities.

As a certified professional in healthcare quality, she is adept at applying metrics and data analytics, and Lean and change management methodology to develop, implement, and evaluate clinical systems that drive targeted outcomes and reduce costs.

Bren earned her master’s degree in social work from the University of Kansas, and her bachelor’s degree from the University of Minnesota. She is a licensed clinical social worker and certified clinical supervisor.

Nancy Jaeckels Kamp

An innovator who excels at change management, Nancy Jaeckels Kamp knows how to help clients navigate today’s challenges to ensure future success.

A veteran coach and consultant for performance improvement and Lean Thinking, Nancy helps organizations improve processes and outcomes. She has experience designing training within and across organizations, securing funding, and managing programs.

Nancy has more than 25 years of experience in direct patient care, health care administration, and quality and safety improvement in ambulatory, inpatient and long-term care. Throughout her career she has led the way in the design, funding and implementation of programs to improve the delivery of health care.

Prior to joining HMA, Nancy was president of her own healthcare integration consulting company. She helped guide a number of behavioral health integration projects, including creation and implementation of business strategies within behavioral health clinics. Nancy also has led and facilitated numerous multi-stakeholder collaboratives for a wide array of quality improvement projects.

For the 15 years prior to starting her own business, she served as vice president of the Institute for Clinical Systems Improvement in Minnesota. In that role Nancy led numerous behavioral health integration projects specific to depression, substance misuse and abuse, and medical home implementation with behavioral health and chronic disease management.

Nancy is a certified professional in healthcare quality, quality and organizational excellence, and change management and has served two terms as president of the Minnesota HealthCare Quality Professionals.

She earned her Bachelor of Applied Science degree from Kaplan University.

Nancy enjoys hanging out in her roof-top urban garden with her basset hound, Gordie. She also is an avid sports fan, loves to run, do yoga and Zumba, and travel to new places.

Missy Garrity

A diversified and experienced project manager and healthcare leader, Missy Garrity has helped clients, including states, health plans, and other healthcare and nonprofit organizations, succeed in a variety of projects and programs. She has successfully led large, strategic projects related to delivery system and payment reforms including new health plan start-ups, systems implementation and replacements, operational process improvements, and clinical program implementation.

Since joining HMA in 2016, Missy has supported clients on a diverse collection of complex projects. Her project portfolio includes implementation of a new Medicaid long-term services and supports (LTSS) health plan in Florida where her oversight extended to credentialing, network development, information technology (IT) systems, member eligibility, claims payments, and care management programs.

She has also led teams to successfully gain accreditation by AAAHC, Centers for Medicare & Medicaid Services (CMS) Dual Eligible Special Needs Plans (D-SNP) application approval, and contract award as a Medicaid Managed Care Plan.

Missy works closely with clients, maintaining close and careful communication to ensure a high-quality deliverable suitable for public release including a Delaware strategic planning project for the State Innovation Model (SIM) grant under CMS oversight. She works with all levels of project staff to assure controls are in place to quickly remove barriers to progress, preventing schedule slippage and keeping projects within budget.

Before joining HMA, Missy was senior director of the Enterprise Project Management Office at the Commonwealth Care Alliance, a leading health plan for members with dual eligibility for Medicare and Medicaid. Prior to the Commonwealth Care Alliance, she led the Blue Cross and Blue Shield of Massachusetts Health Services Division redesign, a two-year project for which she implemented system replacement and redesign, care management systems, operations process improvement, care management functions, and program redesign.

As an independent consultant, Missy also guided initiatives for local health plans and for state government that involved the implementation of care management systems, quality and cost trend reporting systems, all-payer claims data bases, strategic planning, and organizational redesign.

She earned master’s degree in business administration from Northeastern University, and a bachelor’s degree in biology from Regis College. Missy is former chair of the Hallmark Health Patient and Family Advisory Council, a member of the Project Management Institute’s local Mass Bay Chapter, and former president of the Women in Health Care Management board of directors. She is certified as a project management professional by the Project Management Institute.

Ellen Breslin

Ellen Breslin headshot

A seasoned consultant, Ellen Breslin draws upon her nearly 30 years of experience and expertise in health policy, with a commitment to payment and delivery reform and to improving outcomes for persons with disabilities.

As an independent consultant for nearly 10 years, Ellen provided extensive financing and policy expertise to an array of clients including states, health plans, and providers on major state and federal payment and delivery reforms including the Medicare-Medicaid Capitated Financial Alignment Initiative. Her portfolio of work also includes development of the financing model for a State Innovation Models (SIM) Initiative grant applicant, and creation of the state-required funds flow model for a New York organization as part of the Delivery System Reform Incentive Payment (DSRIP) Program.

Previously, she spent nearly two decades of her career in health policy positions for state and federal government with a focus on helping to improve access and care for persons with disabilities. At the state level, Ellen was the first director of managed care reimbursement and analysis for MassHealth, the Massachusetts Medicaid program. At the federal level, Ellen was a principal analyst for the U.S. Congressional Budget Office, where she worked on national health care reform and wrote analytic reports and testimony for Congress.

She is the co-author of several publicly-available reports for the Massachusetts Center for Health Information and Analysis (CHIA), the Massachusetts Medicaid Policy Institute (MMPI), the Massachusetts Disability Policy Consortium and the Mongan Institute for Health Policy, the Association for Community Affiliated Plans (ACAP), and Community Catalyst.

Ellen received her master’s degree in public policy from Duke University.

Ellen is a true Bostonian, with a deep love for her children, her mother, and her many siblings.

Karen Batia

Karen Batia headshot

Dr. Karen Batia is a licensed clinical psychologist with over 30 years of clinical and executive leadership experience in community-based healthcare. She specializes in bringing together different healthcare sectors, payers and providers including those that impact the social determinants of health to create integrated delivery models focused on population health strategies that improve health outcomes.

Since joining HMA, Dr. Batia has provided consultation to providers, hospitals and health systems, accountable care organizations, executive leadership and provider networks, and health plans regarding integrated service delivery, behavioral health redesign, care management, strategic planning, financing models, and managed care contracting.

Prior to consulting, Dr. Batia led the development of, and served as chief executive officer for, Together4Health, a care coordination entity comprised of 34 owner-organizations that includes hospitals and social service, primary care, and behavioral health providers across Cook County, Illinois.

Dr. Batia also served as executive director of Heartland Health Outreach and vice president of Heartland Alliance for Human Needs & Human Rights. In this capacity, she oversaw primary and oral health services, outpatient and residential mental health and addictions treatment, refugee health programs, cross-cultural interpreting services, and a continuum of other services. As executive director, she designed and implemented integrated health services in order to better position the agency to respond to healthcare reform.

She earned her doctorate and master’s degrees from the Gordon F. Derner Institute of Advanced Psychological Studies of Adelphi University, Garden City, New York, and her bachelor’s degree from the University of Michigan.