Justice Involved Services Archives - Health Management Associates

Julie White

With more than 25 years of experience in comprehensive healthcare and justice-related service delivery, Julie White has developed policy, strategic plans and utilized implementation science to improve complex care operations, behavioral health programs, and streamline processes to improve quality and overall care delivery.

She has worked alongside managed care organizations, large healthcare systems, community advocacy groups, and academic medical centers, most recently serving as chief operating officer for Rutgers University Correctional Health Care (UCHC). In that role she was responsible for statewide correctional healthcare contracts, annual budget management and oversight of staff and faculty.

While at UCHC, she led the response to the onset of the COVID-19 pandemic across the system’s multiple congregate settings. The multi-pronged response included implementing ongoing weekly universal testing and vaccination, as well as safety protocols, supply chain management and workforce infrastructure plans to ensure continuity of care and adjustment throughout the pandemic.

During her career, Julie has focused on building and improving cross-functional relationships and developing collaborative programs. She served in various leadership positions at the University of Massachusetts Medical School where she directed health and criminal justice programs and served as the central point of contact for all client interactions with the Federal Bureau of Prisons. Additionally, she served as president of Veritas Correctional Services where she founded and led operations of the consulting business which provided client management and expertise across the correctional healthcare spectrum.

Julie’s background, varied and deep in expertise, also includes serving as adjunct faculty at multiple universities and colleges where she developed and taught curriculum centered around sociology and criminal justice. She is a mental health clinician who has also provided direct oversight of offender services operations at the Suffolk County House of Correction.

She earned a Master of Social Work from Syracuse University and a bachelor’s degree in psychology and criminal justice from the State University of New York, Geneseo.

Linda Follenweider

With more than two decades of clinical expertise and system transformation experience, Linda Follenweider is an accomplished consultant and practitioner.

An advanced practice registered nurse (APRN) and board-certified family nurse practitioner, Linda has worked directly with patients and populations including in team-based and corrections settings. Her experience includes design and implementation work with health systems and health plans across the country particularly in the areas of innovative models of care and care delivery including Patient-Centered Medical Homes (PCMH), Health Homes, and specialty practices.

Linda has extensive experience in correctional healthcare delivery, from leadership to boots-on-the-ground delivery of care. Most recently as chief operating officer (COO) of Correctional Health and as a direct result of systems established under her leadership, Cook County Jail was able to contain and mitigate spread of COVID-19 in a complicated congregate setting while providing access to care. This included creating new efficiencies and processes as well as expanding telehealth services for patients.

Linda utilizes a data-driven approach and quality science to measure and move systems and groups to improve patient outcomes and create efficiencies in processes. She has been recognized for her work using robust data gathering and quality improvement science to elevate care for detainees, engage and elevate staff, and sustain these changes.

Linda has led and expanded care for patients with opioid use disorder which included a fully licensed medication-assisted treatment program for detainees as well as a naloxone on release education and provision program. She has assisted in diversion and intercept modeling for communities seeking solutions for complex issues surrounding the justice involved population.

In community and ambulatory settings, she has created and operationalized curriculum and training, including nurse competencies, for all members of practice staff to increase confident functioning at their highest level of licensure and skill set as part of a larger team. She also created and implemented a train-the-trainer protocol for nurse care managers for multiple large health systems including LA County, San Francisco, and Cook County with a special focus on chronic disease, multimorbidity, and behavior change.

As interim clinic director for a large mental health service provider in Detroit, she opened its physical health clinic to provide clinical services for patients with serious and persistent mental illness, and/or substance abuse that included linkages with recently released detainees. Linda has also done extensive work in the area of workforce development and training, including curriculum and competency development to support right staffing and system redesign as models of care and expectations for staff change.

Linda re-joined HMA in 2020 after serving as COO for Correctional Health at Cook County Health (CCH), which provided healthcare services to patients at the Juvenile Temporary Detention Center and the Cook County Jail. As COO she led the creation of a national model for correctional health that has resulted in better outcomes for patients and the dissolution of 10 years of U.S. Department of Justice oversight at the jail. In addition, under her leadership, the Juvenile Temporary Detention Center was recertified by the National Commission on Correctional Health Care, and she created robust reporting for data-driven care using electronic health records and jail management systems. Her system contributions in leadership also led to her recognition with the Pinnacle Nurse Leader at Cook County Health awarded by UIC Power of Nursing Leadership, having been nominated by CCH leadership.

She has served on the Board of Illinois Society for Advanced Practice Nursing (ISAPN) as the founding member and three-term regional chair and the co-chair of the Reimbursement Committee. In these roles she served as an advisor to employers, practices, and APNs in Illinois around practice and licensure as well as the practice act, rules and regulations that guide APN and physician assistant practice in Illinois. She is an expert in billing and practice for Advanced Practice Providers.

Linda was named the Advanced Practice Nurse of the Year in 2009 by the Illinois Society for Advanced Practice Nursing and has served as graduate school adjunct faculty for Loyola University, University of Illinois-Chicago, Rush University and the University of St. Francis in Joliet, Illinois. Linda earned her Bachelor of Science degree in nursing and Master of Science degree at St. Xavier University.

Marc Richman

A licensed and practicing psychologist for more than 30 years, Marc Richman is a strong clinical, systems and policy leader who believes merging his clinical and policy knowledge have made him stronger in both areas.

Prior to joining HMA, Marc held executive leadership positions throughout the State of Delaware before retiring after 27 years of state service. He began his career in the child mental health division, spending his last five years as the division deputy director. While there, his primary focus was incorporating mental health and substance use into an integrated and holistic system. Marc also served as the chief liaison between the health division and Delaware’s Family Court.

Marc served on the adult side of the behavioral health system as an assistant director of community mental health and substance abuse services. Among other initiatives, he co-led expansion of the Substance Use Disorder Continuum to address the rising opioid epidemic ravaging the community, public, and private behavioral health systems. He also oversaw the statewide case management and assessment system for individuals with behavioral health challenges who were involved in the adult judicial system.

Marc was appointed bureau chief of healthcare services for the Delaware Department of Correction and administered all the medical, behavioral health, and pharmacy contracts for the statewide prison system. In that role and until his retirement from the state, he was proud to lead his team on several key strategic initiatives throughout the system.

Marc led the bureau and department through several class action lawsuits to improve healthcare, resulting in a reduction in restrictive housing for the seriously mentally ill, as well as significantly increasing services for this vulnerable population.

His bureau also successfully tackled the management and expansion of clinical services for the transgender population. In addition, Marc and his team oversaw the increase in assessment and treatment of offenders with Hepatitis C, while managing the significant fiscal impact on the system.

Dr. Richman’s proudest and most notable contribution was leading the design and implementation of a full continuum of medications for addiction treatment (MAT) throughout the entire Delaware prison system.

He earned a doctorate in clinical and school psychology and a master’s degree in psychology, both from Hofstra University in Hempstead, New York, and a bachelor’s degree in psychology from Gettysburg College in Gettysburg, PA.

Marc and his wife, Amy, love to travel, garden, hang with their dogs and cats and enjoy being involved in the lives of their three adult children. Born in New York, he is a life-long and die-hard Yankees fan who frequently has one of his guitars in hand pretending…he sounds good!

Suzanne Rabideau

A transformational health and human services leader, Suzanne Rabideau has more than 25 years of experience working with, and inspiring individuals, youth, families, organizations, and communities to reach their health and health system goals. Her career has included working as a mental health and family therapist, a state Medicaid leader, as chief executive officer for a behavioral health provider organization specializing in crisis services, and as a health and human services consultant.

Suzanne’s focus of work at HMA covers delivery system design including integrated approaches, system collaborations, learning communities, clinical practice, and operational transformation within and between health and human service providers. Suzanne is skilled at working with others to design approaches that deploy high touch, high tech and high support approaches. She delights in helping others align clinical, operational and financial strategies to achieve goals.

Before joining HMA, Suzanne was a successful independent consultant and business owner. Her client work included supporting Medicaid agencies, national managed care organizations, and provider organizations to develop and implement programs in line with new value-based approaches. She also helped clients write and win proposals for Medicaid, facilitated tech-enabled innovative client services, facilitated community coalitions and provided interim leadership during times of transition.

In addition, she served as president and chief executive officer for the Crisis Response Network, a startup that became a national leader in crisis response services including call center, community response, crisis urgent care, and in-patient programs. Suzanne led the implementation of tech-enabled solutions to support evidence-based practices and meet and exceed operational and clinical outcomes.

She previously served the state of Arizona as a senior policy advisor for Medicaid programs where she led state agency projects, including implementing the largest behavioral health managed care Medicaid contract in the country. She also designed and directed the restructuring of the state’s behavioral health regularizing documents. Also, she was part of a team charged with implementing a redesign of the state Medicaid behavioral health delivery system. The work allowed providers such as the Boys and Girls Club and homes health providers to add services including peer and family support services and living skills.

She has a Master of Business Administration in healthcare management from Western International University, a Master of Arts in family therapy from Ottawa University and a bachelor’s degree in psychology from Arizona State University.

Suzanne is an avid mariner and enjoys spending her free time on any kind of boat including a kayak, sunfish sailboat, cruiser or cruise ship.

John Volpe

John Volpe is an experienced senior health official with a demonstrated record of success at the intersection of health, social service, public safety and the criminal justice system.

Prior to joining HMA, John served as special advisor on criminal justice for the New York City (NYC) Department of Health and Mental Hygiene, founding the Office of Criminal Justice. The office was designed to lead in the areas of policy, system design, cross-sector collaboration and developing and improving service delivery where health and social services intersect with crisis systems, law enforcement, the courts, probation and parole, as well as jails and prisons.

John’s key accomplishments in support of a strong public safety and public health paradigm include work with the New York Police Department (NYPD) crisis intervention training program, police/mental health co-response teams, crisis centers for NYPD drop off, Academy for Justice Informed Practice, NYC Crisis System Task force, and probation and health homes.

Prior to joining city government, John served at the NYC Legal Aid Society as a founding member of an interdisciplinary criminal defense project. Later, in an administrative role, John designed and secured grant funding to spearhead new efforts for at-risk populations, including frontline clinical court services to divert people from jail, immigrants facing deportation, and victims of human trafficking.

Before entering the criminal justice field, John was a team leader for an innovative holistic nutrition program for a highly marginalized NYC HIV+ population and previously served as director of NYC’s only group residence for gay and transgender young people in NYC’s foster care system. John’s earliest social service roles were in the areas case management, training, and program development in one of New York City’s premier foster care agencies.

A skilled public speaker and writer, John’s passion for innovation, transformation and social justice fuel his commitment to improve opportunities for people most often left behind.

John has a bachelor’s degree from Georgetown University and a Master of Social Work from Hunter College School of Social Work. He and husband, Mario, live in the Seaport neighborhood of lower Manhattan.

Rich VandenHeuvel

As a former behavioral health executive, Rich VandenHeuvel knows how to help organizations successfully navigate the challenges of the health reform era.

Rich has facilitated regional and statewide technical and strategic responses to opportunities presented by the Affordable Care Act (ACA). He has extensive experience collaborating with government partners at all levels, building consensus among diverse stakeholders, and moving projects from conception to completion. His background in providing direct services offers an important perspective for determining the impact of policy on communities, families and individuals.

Prior to joining HMA, Rich served as the CEO for a newly formed public behavioral health managed care organization. As the organization’s first employee, he was responsible for building it from the ground up. He oversaw an annual budget of more than $250 million to provide specialty behavioral health services across a diverse population and geographic area. In addition to managing multiple funding waivers, he was responsible for integration and management of substance abuse services, collaboration with Medicaid managed care health plans, and governing board and leadership development. Rich led the creation of regional service standards, cost comparison standards, and provider network management standards.

As executive director of a multi-county community mental health organization, Rich oversaw a comprehensive restructuring of the organization, managed government funding streams, and led efforts to form local collaborative partnerships in the areas of health care, human services, law enforcement, housing, and children’s services. Rich also served as clinical director for a mental health organization serving adults and children living with mental illness, developmental disabilities and/or substance use disorders in three Michigan counties. He spearheaded strategic planning and organizational restructuring and managed affiliations and service network partnerships.

Rich has served as spokesperson for the 10 Prepaid Inpatient Health Plans responsible for the Specialty Behavioral Health Services Benefit throughout Michigan, which included the lead role in joint contract negotiations with the State of Michigan.

He received his master’s degree in social work from Grand Valley State University and his bachelor’s degree from Michigan State University.

Rich enjoys all of his children’s activities and a few of his own, including hiking, cooking, traveling, history and watching or playing nearly any sport (enthusiastically, if not all equally well).

Jack M. Raba

Dr. Jack Raba provides client consulting in the areas of primary and specialty care services, development and management of ambulatory care networks, and correctional health care.

He has served as the medical director for Fantus Health Center and the Ambulatory and Community Health Network of the Cook County Bureau of Health Services in Chicago.

He has also served as CMO of the Cook County Health and Hospital System, and COO and medical director of Cermak Health Services – the provider of health care at the 11,000-bed Cook County Jail.

He coordinated the transition of specialty care clinics into the new Cook County Hospital.

Dr. Raba is a practicing Internist and attending physician at Stroger Hospital (formerly Cook County Hospital) in Chicago. He is an expert witness in correctional health care litigation.

Dr. Raba is passionate about serving the underserved, providing much needed medical care in Mexico, Guatemala and Peru.

Jim McEvoy

Jim McEvoy is accomplished in architecting robust technology solutions for state agencies, health plans and service providers. Jim understands the substantial role data will play in the future of healthcare delivery and works to inform clients around data-driven decisions. He is an experienced project manager and business strategist who has successfully led all phases of diverse Medicaid technology projects. With deep knowledge of CMS reporting, waiver management and pharmacy data, Jim aligns business goals to deliver groundbreaking healthcare IT solutions.

As a vendor for the Michigan Department of Health and Human Services, Jim managed projects to develop web-based enrollment tools, federal reporting tools and data warehousing strategies for the department’s 1915(c) waivers, health home projects, autism state plan amendment, and home and community-based services projects. He mitigated risk factors through careful analysis of data and a flexible technical solution set. He anticipated and managed change effectively in rapidly evolving business environments and the transfer of knowledge among different departmental units. Jim defined processes and tools best suited to each project and moved between agile and waterfall approaches depending on project specifics and client goals. He created detailed project road maps, plans, schedules and work breakdown structures.

Jim has been the subject matter expert for Michigan’s pharmacy data warehousing strategy. He oversaw inbound data loads, pharmacy encounter processing, and extracts to health plans and Michigan’s fee-for-service pharmacy benefits manager. With significant experience in systems engineering, Jim led the design, development and rollout of approximately 40 extract, transformation and load (ETL) processes and a dozen web applications for clients with the state of Michigan.

Jim had the privilege of serving as the project manager for the CareConnect360 web application. This tool is responsible for delivering Medicaid claims and encounters information to a diverse user audience, including health plans, community mental health agencies, health home providers and foster care workers. It currently serves seven different business units inside of Michigan’s Department of Health and Human Services.

Jim received his bachelor’s degree from Michigan State University.

Jim lives in the Lansing area with his wife and three children. They can often be found camping or at an MSU football game. When not doing those things, Jim is a rehabilitating runner and co-hosts MSU’s least topical sports podcast.

Bren Manaugh

Bren Manaugh is a seasoned healthcare leader and specialist in organizational and systems transformation as well as whole person care. An innovative strategist focused on operations systems design and funding for the safety net and complex care populations, she effectively engages stakeholders across systems to develop and drive person-centered, culturally responsive, and trauma-informed care to optimize outcomes and reduce costs.

Bren provides practice transformation technical assistance and coaching to behavioral health and primary care providers and has served as a clinical subject matter expert and coach in California and Delaware expanding access to substance use disorder (SUD) treatment, including medication assisted treatment (MAT) for opioid use disorder. She brings together community providers, hospitals, peer supports, and the criminal justice system to improve service delivery, coordination and quality.

Bren works with hospital/health systems and multidisciplinary county teams to develop strategies for reducing avoidable emergency department and inpatient use by analyzing and responding to root causes such as mental illness, addiction, and/or homelessness.

At the leading edge of community innovations to improve law enforcement and emergency response to people challenged by these issues, she conducted an analysis and created a report and community guide for Arnold Ventures for communities developing behavioral health crisis and law enforcement diversion solutions.

Bren’s experience with, and insights into, the complex care population have also informed her work with the Hospital Association of Southern California in the six-county Los Angeles region and for Sierra Health Foundation in Sacramento. In this capacity, she assessed the service delivery system and developed solutions for hospitals’ discharge of patients experiencing homelessness. Her work with community systems of care includes engaging stakeholders, formulating common aims and implementation plans, and developing data sharing and evaluation structures. She has extensive experience with strategic planning and fostering organizational performance through change management, transformational leadership and staff development, and quality improvement.

Prior to joining HMA, Bren was vice president of adult services at a large behavioral health agency in San Antonio where she developed and administered programs in the nationally recognized Bexar County Restoration Center and Diversion Program partnering with multiple hospitals, city and county leadership, and the criminal justice system. She oversaw operations across a continuum of mental health and SUD services, including integrated primary and behavioral healthcare, outpatient clinic operations, MAT, peer/recovery support services, and residential services. As an executive operations leader, she developed and successfully implemented innovative programs including one focused on super utilizers which resulted in a 60 percent reduction in emergency department utilization. Her successful approach engaged multiple stakeholders and decision makers to generate innovative strategies that produce results.

Bren has more than 25 years’ experience in trauma-informed care and developing resilience for both individuals and organizations. She is a certified clinical trauma specialist who has provided direct clinical services, had executive responsibility for medical and behavioral health services providing trauma-informed care, developed and delivered trauma training curricula, and served as the executive lead to transform an organization to trauma-informed care, incorporating 1,400 employees and 27 facilities.

As a certified professional in healthcare quality, she is adept at applying metrics and data analytics, and Lean and change management methodology to develop, implement, and evaluate clinical systems that drive targeted outcomes and reduce costs.

Bren earned her master’s degree in social work from the University of Kansas, and her bachelor’s degree from the University of Minnesota. She is a licensed clinical social worker and certified clinical supervisor.

Carol Clancy

Dr. Carol Clancy brings to HMA over 20 years of leadership experience in correctional health, recovery services, and in other public and nonprofit mental health settings, including residential treatment and shelter care. Carol’s experience includes program design, development, implementation, and oversight of service systems, budgets, and policies. She has worked across and between service teams to develop and implement behavioral health and substance use disorder (SUD) programs, from in-custody through re-entry, to assure a seamless continuum of care for mentally ill, justice-involved individuals and other vulnerable and at-risk populations.

At HMA, Carol provides consultation services to correctional settings and community-based organizations that are focused on issues of treatment, linkage, and outcomes for justice-involved individuals.

Carol joins HMA most recently from Maguire Correctional Facility/Maple Street Correctional Center in Redwood City, California. In this role, Carol oversaw all mental health and recovery programs in the jail. Carol is particularly adept at engaging positively at all levels of the justice system, including courts and attorneys, law enforcement, corrections, and probation, as well as behavioral health and SUD systems and professionals. She collaborated with multiple county departments to facilitate the successful reintegration of justice-involved individuals into the community. She has expertise in forensic assessment of individuals with serious mental illness and co-occurring disorders and has worked closely with the courts on the development of a diversion program for seriously mentally ill misdemeanants.

As the staff psychologist at Maguire Correctional Facility, Carol supervised and trained clinical staff and pre-doctoral interns and administered psycho-diagnostic intake assessments and court-ordered psychological evaluations. She has specific experience in the accreditation of health services in jails, consulting with crisis management units, teaching and delivering critical incident stress debriefing and psychological assessment of children, adolescents, and adults.

Carol has extensive experience in teaching and training of law enforcement and behavioral health professionals. She has expertise providing individual and group supervision in therapy, assessment, and court-ordered evaluations. She has taught graduate courses in forensic psychology and counseling psychology at several Bay Area universities.

Carol is a licensed clinical psychologist in California. She earned her doctorate in clinical psychology from the University of Denver, her Master of Social Work from Bryn Mawr College, and her bachelor’s degree in psychology from the State University of New York at Purchase.

Although she was born and raised in New York, she now enjoys hiking, knitting and spending time with her family at their home on the San Francisco Peninsula.

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Julie White