Austin Bossenberger

Austin Bossenberger

Austin_Bossenberger_Lansing headshot

Austin Bossenberger brings both proposal and contract experience to his role as contracts specialist.

He is experienced in contract lifecycle management as well as Microsoft Office, Tableau, SharePoint and collaborating with team members. Austin is responsible for maintaining contract and project information in HMA’s information management database system.

Austin recently completed a bachelor’s degree in business administration from Grand Valley State University and has worked as a payer strategy intern with Trinity Health. In that role he served as project manager for the collaborative intern project, designed a payer report card for negotiations, and developed contract database reports to assist teams with payer strategy tasks.

He also served as an intern with Parkway Family Medicine where he worked closely with providers and tracked patient care, prescriptions, labs and referrals.

Austin spends his free time enjoying the outdoors with family and friends.

Tony Whelan

Tony_Whelan_Chicago headshot

Tony Whelan is a financial healthcare expert with nearly 20 years’ experience leading healthcare financing and regulatory efforts. Throughout his career he has enhanced his knowledge and honed his skills related to healthcare management, financial analysis, reimbursement, consulting and auditing for clients and partners.

Tony’s scope of service includes cost reports for a wide range of facilities, including acute care hospitals, home offices and rural health clinics as well as contractual adjustments, uncompensated care payments, cost report re-opening and appeal request, and hospital consolidation analysis.

Prior to joining HMA, Tony spent two years with RSM and nine years at PricewaterhouseCoopers (PWC), where his client-focused approach to reimbursement-related issues included cost report preparation and review, provider number analysis, due diligence, Medicare wage index and occupational mix reviews, third party settlements and reserve analysis, and Medicare appeals and contractual allowance reviews.

Tony’s efforts were not focused solely on processes, but also on innovation, developing models to assist clients with evaluation and financial analysis or opportunities, and issues related to Medicare/Medicaid provider changes specifically involving analysis or reimbursement.

Before working with PwC, he was instrumental in preparing presentations for formal adversarial proceedings before the Centers for Medicare and Medicaid Solutions, Provider Reimbursement Review Board (PRRB). This work, done while he was a consultant with the BlueCross BlueShield Association, included requests for hearings, filing jurisdictional determinations, drafting preliminary papers, review and analysis of final position papers and completing administrative resolutions on cases prior to board hearings. He also provided advisory assistance to plans on Medicare reimbursement issues and appeal procedures to ensure mandated appeal procedures were followed.

Tony earned a Master of Business Administration from Elmhurst College as well as a bachelor’s degree in accounting and business administration from Carthage College.

Caitlin Thomas-Henkel

Caitlin_Thomas-Henkel_Philadelphia headshot

Caitlin Thomas-Henkel is a health policy leader with extensive experience working in clinical, government, and non-profit settings. She has collaborated with states, providers, law enforcement and health systems to advance behavioral health integration, prepare for value-based payment, redesign delivery models, and implement alternative workforce strategies for people with complex health and social needs.

Prior to joining HMA, Caitlin was a senior program officer at the Center for Health Care Strategies (CHCS) where she spearheaded several national initiatives supporting providers, pharmacies and health systems to create effective care models and develop sustainable financing. At CHCS, she collaborated with New Jersey state agencies to design and implement an Office-Based Addiction Treatment Model for Medicaid members with substance use disorders. Caitlin also provided technical assistance to states participating in the Center for Medicare and Medicaid Innovation State Innovation Models initiative and led a learning collaborative for Rhode Island’s Medicaid Accountable Entities.

She previously served as deputy director of policy at the Rhode Island Senate, staffing the Health and Human Services Committee. During her tenure, Caitlin helped strengthen mental health parity law, oversaw a study which advanced legislation for emergency department diversion and oversaw hearings focused on reforming the child welfare system.

As director of the Mayor’s Substance Abuse Prevention Council in Providence, Rhode Island, Caitlin led a nationally recognized community substance abuse prevention coalition. She worked closely with the Providence Police Department to provide crisis intervention training to officers and partnered with Lifespan Health System and Brown University to adopt policies that increased awareness of addiction as a chronic disease.

Caitlin earned her master’s degree in clinical social work from Boston University, with a macro (policy) certificate and a bachelor’s degree in child development and education from the University of New Hampshire.

In her free time, you can find Caitlin swimming laps, on the sidelines cheering her two kids, or cruising the Jersey coast alongside her husband on their sailboat.