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Webinar Replay: Leveraging the Primary Care Team’s Strengths During Reopening: Part 2 – Adapting the Environment

This webinar was held on July 22, 2020.

Before reopening for in-person visits, primary care practices must address a wide variety of safety considerations, including infection control protocols; modifications to offices, waiting areas, and exam rooms; staffing and workflow issues; and other strategies that minimize the risk of exposure to COVID-19 for both patients and staff. During this 30-minute webinar, HMA primary care experts discussed best practices for successfully reopening primary care practices during the COVID-19 pandemic.

Learning Objectives

  1. Understand key clinical, physical office, and financial considerations for reopening primary care practices to in-person patient care.
  2. Learn about the availability of decision-support tools and resources to assist primary care practices with reopening.
  3. Find out about infection control protocols and other best practices to ensure the safety of patients and staff during reopening.
  4. Learn how the “new normal” of operating during the COVID-19 pandemic variously impacts clinicians, administrative staff, and leadership, including a look at new protocols and workflows.


Karen Hill, PhD, ANP-C, MSN, RN, Senior Consultant, San Francisco, CA
Brittany LaBarreare, Senior Consultant, Austin, TX
Gail Mayeaux, Principal, Albany, NY
Deb Peartree, Senior Consultant, Albany, NY