HMA Spotlight
HMA Helps NEMT Stakeholders Overcome Challenges
Lack of transportation is a common barrier to accessing healthcare, leading to poorer health outcomes and health inequities. Non-emergency medical transportation (NEMT) is a critical Medicaid benefit that helps beneficiaries access the health care they need. However, the NEMT industry has faced numerous challenges. States, NEMT brokers and providers, beneficiaries, and other stakeholders have struggled with member satisfaction, adequate transportation networks and workforce (especially in rural areas), sufficient reimbursement, ride timeliness (e.g. pickup, drop-off, post-discharge), passenger safety, digitization of records, and program integrity.
The NEMT industry is also experiencing significant changes and opportunities related to innovation and new technologies, expansion in modes of NEMT transportation (such as rideshare), standardization of tools and metrics, and the introduction of new NEMT models.
Studies
and Analyses
NEMT policy/regulatory reviews, stakeholder engagement, and identification of new broker models, technologies, challenges, and best practices
State Tracking
and Trends
NEMT contracts/ procurements, managed care carve-in status, trends in standards and models
NEMT Procurement Support
RFP strategy and preparation, proposal writing, mock scoring, contract readiness reviews, auditing support, vendor management
Market and
Growth Analyses
value proposition and competitor assessments, goal setting, financial scenario planning and modeling, sales and marketing strategies
Actuarial
Analyses
rate reviews and modeling
Quality
Improvement
compliance and operational support, development and evaluation of value-based payment and other improvement strategies/initiatives
HMA has a long history of working with the full range of stakeholders directly or indirectly involved in, or affected by, NEMT, including:
State and county Medicaid agencies
Managed care organizations
NEMT brokers
NEMT transportation provider organizations and vendors
Technology companies with NEMT solutions
Contact Center companies
Transportation network companies (TNCs/rideshare)
NEMT associations and commissions
Health systems
Emergency medical services (EMS)
Transportation insurance providers
Medicaid beneficiary and disability advocacy organizations
Investors/private equity firms
Our team includes:
Former health plan executives, state Medicaid and public health officials, and NEMT provider leads with federal and state NEMT policy and operational expertise
Researchers and evaluators with extensive experience examining the implementation and impact of NEMT policy and operational changes
Actuarial analysts with deep experience in quantitative assessments and analyses of the NEMT benefit
Other resources related to NEMT:
Blog: Medicaid non-emergency transportation benefit: trends and innovations from stakeholders
If your organization is ready to talk about how HMA can help advance your NEMT goals, please contact one of our experts below.
Chip Cantrell
Principal
Caroline (Carrie) Rosenzweig
Principal
