Amanda Ternan uses her expertise in health information technology (HIT), system design and emerging software to improve health outcomes among high-risk populations and to optimize client resources and revenue. Her experience also includes projects in behavioral health, managed care, medication-assisted treatment in criminal justice and human services systems, addiction curriculum, and community mental health centers.

A skilled project manager, she understands the Medicaid programs, policies, and information systems and the challenges faced in today’s delivery of healthcare services and systems. She is part of the HMA project management workgroup and has vast experience creating project charters, workplans, status reports, deliverables and meeting documentation. She has led the coordination and planning of many program activities such as learning collaboratives, webinars, stakeholder engagement sessions, and strategic planning sessions. These activities include topic selection process, material preparation, and white paper research and analysis, registration and event planning, continuing education coordination, and survey and evaluation design and analysis. Amanda also has experience in Microsoft Project, Microsoft Teams, SharePoint, Visio, Smartsheet, and the Microsoft Office suite.

Amanda has assisted numerous managed care plan clients with responses to competitive procurements with all aspects of a procurement process such as project management, response development, readiness reviews, mock scoring, and market analysis. She has also participated in projects creating implementation plans, strategic plans, evaluation plans, metrics, and logic models and data reporting.

Prior to joining HMA, Amanda served as project manager for the Adult Behavioral Health Services Division at The Center for Health Care Services, a community mental health center in San Antonio, Texas. During her time there, she participated in a successful implementation of innovated clinical programs integrating primary care in behavioral health settings.

She also managed three Texas Medicaid 1115 Waiver Delivery System Reform Incentive Payment (DSRIP) projects (Deferred Institutionalization Program, High Utilizers, and Expanded Outpatient Access) and federal, state, and private grants. Those grants included assisting with system implementations impacting the Adult Behavioral Health division, such as DartNet Patient Registry, Healthcare Access San Antonio healthcare information exchange products, and iCentrix Clinical Decision Support System including electronic medical record integration.

Amanda worked for AT&T for more than five years in the Information Technology Division as the quality assurance manager and director of IT Project Management. She managed new system implementations, version management, capacity planning, and production projects which spanned multiple disciplines. Amanda began her career as an Ernst & Young IT consultant in Dallas.

She earned a bachelor’s degree in business administration-management information systems from Texas A&M University in College Station, Texas.

Amanda and her husband Doug are busy touring and prepping for college for their two high school kids. An ace at air hockey and ping pong, Amanda also enjoys cooking, traveling and playing mahjong.