San Antonio, TX
Amanda Ternan uses her expertise in health information technology (HIT), system design and emerging software to improve health outcomes among high-risk populations and to optimize client resources and revenue. As the liaison between IT teams, supporting business units, stakeholders and leadership, she effectively translates data requests into system solutions. She has hands-on experience in all phases of the system development life cycle.
A skilled project manager, Amanda has participated in the successful implementation of innovative clinical programs integrating primary care in behavioral health settings. She has valuable experience working alongside partner service providers and operational and clinical work teams on coding, billing, credentialing, documentation and process flow tasks essential to combining systems and agencies. Amanda streamlines data collection to eliminate inefficiencies and drive performance improvement. She has subject matter expertise in community and behavioral health, co-occurring mental health and substance abuse, jail diversion, and 1115 DSRIP waiver projects.
Prior to HMA, Amanda was a project management consultant for the Center for Health Care Services, a community mental health center in San Antonio serving more than 30,000 individuals annually. She led the implementation of new technology, advancing integrated patient health record and multi-sector data sharing. She directed system implementations and start-up processes for new projects to include procedures, multi-disciplinary dependencies, and outcome reporting. Amanda monitored organization-wide quality improvement initiatives through dashboards designed to achieve established quality service and performance goals at the program and organization levels. She coordinated all project deliverables for three Texas Medicaid 1115 DSRIP waivers with cumulative valuation over $44 million and streamlined the health information exchange (HIE) patient consent process.
Amanda has developed timelines, project and evaluation plans, budgets, metrics and logic models for complex federal and foundation grants. She supervised the implementation of a Robert Wood Johnson Foundation Data Across Sectors for Health (DASH) Grant. The project introduced new technology solutions to provide real-time patient information in the HIE and divert from unnecessary inpatient hospitalizations. Amanda also collaborated with data evaluators and fulfilled short- and long-term reporting goals for a Johnson and Johnson grant to improve integration of care among adults with substance abuse and mental health disorders.
Amanda began her career as an information technology consultant with Ernst & Young IT Consulting and SBC IT Services where she managed project plans, new system implementations, capacity planning, integrated testing and business requirements.
Amanda earned her bachelor’s degree in management information systems from Texas A&M University. She currently serves on the data analytics committee for Healthcare Access San Antonio, a regional HIE.
Amanda and her husband Doug are busy touring and prepping for college for their two high school kids. An ace at air hockey and ping pong, Amanda also enjoys cooking, traveling and playing mahjong.