Nancy Jaeckels Kamp, RN, CPHQ

Managing Director

Health Management Associates

Phoenix, AZ

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(952) 250-6269

Nancy Jaeckels Kamp specializes in practice transformation design and implementation, practice coaching, training, change management, and program evaluation. She has been a trusted advisor to clients across the country, with a focus on those in the safety net space.

During her 35-year healthcare career, Nancy has gained expertise in integrated behavioral healthcare, complex care management, Health Homes models, primary care transformation, and change management and quality improvement, including the use of Lean, all with the goal of developing effective and efficient care models for value-based care.

Nancy directs the Care Delivery and Quality service line at HMA. Since joining HMA in 2013, she has worked with various delivery systems across the country, as well as managed care organizations and state and county agencies. Her work consists of leading large program designs and implementations, such as Health Homes programs, behavioral health (BH) integrations, Dual-Eligible Special Needs Plan (D-SNP) programs, and the training and competency building for staff around complex care management/enhanced care management and behavioral health integration. In all this project work, change management framework overlays the program implementation work for optimal success and sustainability.   

Her experience includes direct patient care nursing, laboratory medicine, and quality and safety. During her 15-year tenure as vice president for clinical services at the Institute for Clinical Systems Improvement in Minneapolis she developed and led the clinical education and training program.

While in Minnesota, she led a statewide implementation collaborative of behavioral health integration as well as a $21 million grant to spread the behavioral health integration model to seven other states. Nancy also led work in complex care management as well as Health Homes and patient-centered medical homes. This work spanned model design, infrastructure development, training and implementation, development of a new payment methodology, alignment of quality regulatory and financial incentives, and evaluation and ongoing improvement of the systems.

She earned her bachelor’s degree in psychology from Kaplan University and degrees in nursing and laboratory science from Minnesota State, Mankato. She is a Certified Professional in Healthcare Quality (CPHQ) and a Lean trainer, specializing in quality and organizational excellence and change management.