Illinois Department on Aging (IDoA) is in the process of studying provider payments for services covered by the Community Care Program, Care Coordination, and Adult Protective Services. MGT along with their partner Burns & Associates, a division of Health Management Associates (HMA-Burns), has been contracted to assist with this rate study.
- IDOA Rate study overview presentation and webinar
The following services are included in the rate study:
| In-Home Services | Adult Day Services (and Transportation) |
| Automated Medication Dispenser (AMD) | Emergency Home Response Services (EHRS) |
| Care Coordination Units (CCUs) | Adult Protective Services (APS) |
Provider Survey
A key element of this study is a provider survey that collects information regarding providers’ service delivery designs and costs, wages and benefits of direct care workers, and site-specific details for caseloads, staffing composition and average weekly hours worked, mileage, and other factors. The provider survey, which is designed in Microsoft Excel, is accompanied by a supplemental instructions manual that provides further details to accompany several of the forms within the survey.
There are five provider surveys, each specific to a service included in the study.
The provider surveys and accompanying written instructions can be downloaded using the links below.
- In-Home Services:
- In-Home Rate Study Provider Survey
- In-Home Rate Study Provider Survey Instructions
- A webinar that walks through the In-Home survey can be viewed by clicking this link
- Adult Day Services:
- Adult Day Rate Study Provider Survey
- Adult Day Rate Study Provider Survey Instructions
- A webinar that walks through the Adult Day survey can be viewed by clicking this link
- AMD-EHRS Services:
- AMD-EHRS Rate Study Provider Survey
- AMD-EHRS Rate Study Provider Survey Instructions
- A webinar that walks through the AMD-EHRS survey can be viewed by clicking this link
- Care Coordination Units:
- Care Coordination Rate Study Provider Survey
- Care Coordination Rate Study Provider Survey Instructions
- A webinar that walks through the Care Coordination survey can be viewed by clicking this link
- Adult Protective Services:
- APS Rate Study Provider Survey
- APS Rate Study Provider Survey Instructions
- A webinar that walks through the APS survey can be viewed by clicking this link
All providers are strongly encouraged to participate in the survey. Data collected through this survey will be a key consideration in the development of potential changes to these payment policies and rates.
All received surveys will be kept confidential. Only aggregated totals will be reported; no individual provider responses will be shared.
The following additional resources are available to assist providers with the survey:
- The survey contains embedded instructions that can be viewed by clicking on “i” icons found within the survey.
- Providers may contact Tina Harper, a member of the HMA-Burns rate study team, for assistance with the survey at [email protected] or (480) 680-1508.
The deadline to submit completed surveys is March 20, 2026.
Submit your completed survey to at [email protected]. Providers are also welcome to submit any other information they believe should be considered as part of this study.