View all webinars

Webinar Replay: Rethinking Behavioral Health Crisis Systems: Saving Lives, Saving Resources

This webinar was held on April 16, 2019.

Across the country, police and EMS are increasingly called upon to respond to individuals experiencing behavioral health crises, without having received the training, skills and resources to effectively address those scenarios. At the same time, civilian crisis response services (e.g. crisis hotlines, mobile crisis teams) are often siloed from the public safety response, contributing to system fragmentation and inappropriate interventions. Local governments are spending considerable resources without getting the desired outcomes, and individuals frequently receive subpar care, placing them at risk for future crises and cycling in and out of emergency rooms and the criminal justice system.

During this webinar, experts from HMA explored the four key elements of a successful crisis system redesign: crisis prevention, early intervention, appropriate response, and improved post-crisis support. Speakers also addressed why system redesign is the foundational element to a new way of delivering crisis services.

Learning Objectives

  1. Understand the key components of common behavioral health crisis systems.
  2. Identify opportunities for system improvement.
  3. Learn strategies or approaches to achieve a reimagined crisis system where law enforcement, health professionals and community members work together to respond to crises.
  4. Identify funding opportunities to support your crisis system.

HMA Speakers

  • Laquisha Grant, Senior Consultant
  • John Volpe, Principal

Who Should Listen

Officials of state and local government, law enforcement, fire departments, emergency response, crisis hotlines and crisis centers; executives of hospitals, health systems, mobile crisis units, and affiliated community providers and payers of crisis services, including Medicaid payers.