A seasoned National Committee for Quality Assurance (NCQA) navigator with deep experience guiding clients through the entire accreditation survey process, Cara Peterson is committed to helping health plans succeed with expertise and empathy.
Before joining HMA, Cara spent more than a decade with Dean Health Services Company in progressively advancing roles including quality and accreditation specialist lead. While there, she managed multi-state NCQA programs for commercial and Marketplace clients with a focus on process improvement.
Passionate about quality, efficiency, engagement and a collaborative approach, Cara has developed and maintained survey readiness metrics, coordinated pre-survey submissions, and provided training and education to business areas on NCQA standards.
She also has experience preparing for and conducting Healthcare Effectiveness Data and Information Set (HEDIS) medical record reviews including scheduling clinic visits, ordering medical records, and designing trainer and review materials.
Cara earned a Bachelor of Arts in speech communication from Iowa State University.
Outside of the office, Cara enjoys gardening, playing her ukulele, and watching the sunset over the Madison capital from her balcony.