Missy Garrity, MBA, PMP
A diversified and experienced project manager and healthcare leader, Missy Garrity has helped clients, including states, health plans, and other healthcare and nonprofit organizations, succeed in a variety of projects and programs. She has successfully led large, strategic projects related to delivery system and payment reforms including new health plan start-ups, systems implementation and replacements, operational process improvements, and clinical program implementation.
Since joining HMA in 2016, Missy has supported clients on a diverse collection of complex projects. Her project portfolio includes implementation of a new Medicaid long-term services and supports (LTSS) health plan in Florida where her oversight extended to credentialing, network development, information technology (IT) systems, member eligibility, claims payments, and care management programs.
She has also led teams to successfully gain accreditation by AAAHC, Centers for Medicare & Medicaid Services (CMS) Dual Eligible Special Needs Plans (D-SNP) application approval, and contract award as a Medicaid Managed Care Plan.
Missy works closely with clients, maintaining close and careful communication to ensure a high-quality deliverable suitable for public release including a Delaware strategic planning project for the State Innovation Model (SIM) grant under CMS oversight. She works with all levels of project staff to assure controls are in place to quickly remove barriers to progress, preventing schedule slippage and keeping projects within budget.
Before joining HMA, Missy was senior director of the Enterprise Project Management Office at the Commonwealth Care Alliance, a leading health plan for members with dual eligibility for Medicare and Medicaid. Prior to the Commonwealth Care Alliance, she led the Blue Cross and Blue Shield of Massachusetts Health Services Division redesign, a two-year project for which she implemented system replacement and redesign, care management systems, operations process improvement, care management functions, and program redesign.
As an independent consultant, Missy also guided initiatives for local health plans and for state government that involved the implementation of care management systems, quality and cost trend reporting systems, all-payer claims data bases, strategic planning, and organizational redesign.
She earned master’s degree in business administration from Northeastern University, and a bachelor’s degree in biology from Regis College. Missy is former chair of the Hallmark Health Patient and Family Advisory Council, a member of the Project Management Institute’s local Mass Bay Chapter, and former president of the Women in Health Care Management board of directors. She is certified as a project management professional by the Project Management Institute.