An accomplished healthcare administrator and business leader, Tom Lutzow is experienced in launching new product lines, developing supporting structures, managing multi-level operations, preparing, and implementing strategic plans, and engaging teams to achieve desired goals and outcomes.
Before joining HMA, he served in leadership positions including chief administrative officer, president, and CEO, for Independent Care Health Plan (iCare). He started iCare as a joint venture with Humana and the Milwaukee Center for Independence, a local rehabilitation agency. This venture became a nationally recognized model for integrated care in serving individuals with special needs. Upon Humana’s full acquisition of the plan, he managed the transition to Humana’s national business and member care models. He prepared the annual business plan for the Humana Wisconsin subsidiary enhancing both Medicare and Medicaid membership growth.
During his tenure as CEO, Tom modernized the plan’s electronic health record and core processing systems, expanded the plan’s business portfolio and service area, achieved 4-star or higher ratings, introduced quality incentive programs, strengthened the plan’s
Hierarchical Condition Category (HCC) documentation practices, applied multiple utilization management protocols for improved value, and enhanced the plan’s “members first” culture.
A strong facilitator and alliance builder, he is skilled in developing business opportunities, partnerships and initiatives with key resources and organizations at the state and national level, whether through start-up join ventures, expansions, acquisitions, or other collaborations. He is grounded in performance measure and HCC management. He has a history of penetrating operational barriers through analysis and strategic action.
Tom also served as president of Matarah Industries and vice president of the Milwaukee Center for Independence.
He earned a Master of Business Administration from the Keller Graduate School of Management as well as a Doctor of Philosophy from Marquette University where he also served as adjunct faculty. Tom holds two United States patents and is Chair Emeritus of the Milwaukee County Mental Health Board.