Scott Haga

Scott Haga

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Scott Haga is an experienced medical provider and subject matter expert in the treatment of substance use disorders. He has worked providing addiction medicine services in the outpatient setting as well as inpatient addiction consultation services.

He co-founded and co-led an interdisciplinary complex care intervention for high frequency emergency department utilizers. This innovative, fully integrated medical and behavioral health clinic provides care for individuals with complex biopsychosocial needs including addiction medicine services and has cared for pregnant women with opioid use disorder and provided treatment in the pre, peri, and post-partum period.

Scott’s expertise includes addiction, medication for addiction treatment (MAT) for substance use disorders and building well-functioning, interdisciplinary treatment teams. He has worked across the criminal justice system to implement MAT in jails and prisons as well as provided evidenced based interventions to reduce incarceration and recidivism.

Before joining HMA, Scott worked as a physician assistant with Spectrum Health Medical Group Center for Integrative Medicine where, in addition to clinical services, he provided expert consultation to social worker case review. He also developed pathways with insurance payers to identify and refer appropriate patients with the highest utilization to appropriate programs and treatment teams.

Dedicated to providing care to those most in need, he spent 10 years as lead physician assistant, providing primary and psychiatric care at a Federally Qualified Health Center in rural Washington.  This experience provided a deep knowledge base of how addiction medicine services fit within the larger healthcare system.

He has translated those skills into current projects where he is a MAT provider and trainer. Scott has also served as regular preceptor for physician assistant students, served as a member of peer review committees, and was the co-clinical lead for implementing electronic health records helping medical providers with the transition.

Scott earned a Master of Physician Assistant Studies from Grand Valley State University and a bachelor’s degree from Calvin College in social work.

John Volpe

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John Volpe is an experienced senior health official with a demonstrated record of success at the intersection of health, social service, public safety and the criminal justice system.

Prior to joining HMA, John served as special advisor on criminal justice for the New York City (NYC) Department of Health and Mental Hygiene, founding the Office of Criminal Justice. The office was designed to lead in the areas of policy, system design, cross-sector collaboration and developing and improving service delivery where health and social services intersect with crisis systems, law enforcement, the courts, probation and parole, as well as jails and prisons.

John’s key accomplishments in support of a strong public safety and public health paradigm include work with the New York Police Department (NYPD) crisis intervention training program, police/mental health co-response teams, crisis centers for NYPD drop off, Academy for Justice Informed Practice, NYC Crisis System Task force, and probation and health homes.

Prior to joining city government, John served at the NYC Legal Aid Society as a founding member of an interdisciplinary criminal defense project. Later, in an administrative role, John designed and secured grant funding to spearhead new efforts for at-risk populations, including frontline clinical court services to divert people from jail, immigrants facing deportation, and victims of human trafficking.

Before entering the criminal justice field, John was a team leader for an innovative holistic nutrition program for a highly marginalized NYC HIV+ population and previously served as director of NYC’s only group residence for gay and transgender young people in NYC’s foster care system. John’s earliest social service roles were in the areas case management, training, and program development in one of New York City’s premier foster care agencies.

A skilled public speaker and writer, John’s passion for innovation, transformation and social justice fuel his commitment to improve opportunities for people most often left behind.

John has a bachelor’s degree from Georgetown University and a Master of Social Work from Hunter College School of Social Work. He and husband, Mario, live in the Seaport neighborhood of lower Manhattan.

Marci L. Eads

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A skilled researcher, Marci has a keen ability to help clients navigate the nuances of health policy and position their organizations for long-term success.

For more than a decade Marci has been a leader in the health policy and program development arenas. She has extensive results-oriented experience in the areas of applied research and evaluation, training, and strategic planning.

Marci is focused on providing clients with immediately useful results and recommendations to help them plan, implement, and improve policies and programs. She has worked with clients on health care reform, integration of care systems – including behavioral and physical health and systems of care for dual eligible clients – and on a variety of public health issues, such as adolescent health, reproductive health, mental health and substance use disorders, and HIV/AIDS. Marci also serves as a project manager for HMA Community Strategies which provides research and consulting for the human and social services sectors.

Prior to joining HMA, Marci was the lead on dozens of policy, program development, research, training, and evaluation projects, including large multi-year federal, state, and foundation-supported projects. For the State of Colorado, she directed multiple Medicaid reform initiatives, as well as the dual eligibles integration effort. She also spearheaded data collection and evaluation efforts for the Division of Behavioral Health, and served as a rates analyst.

In her role as owner of Climb Consulting, which Marci developed and grew over nine years, she conducted research, evaluation, policy, and curriculum development for national and international nonprofit organizations, government agencies, and foundations.

Marci has taught graduate statistics, research methods, and program evaluation for more than 10 years at the University of Colorado, and is a senior fellow with the Buechner Institute for Governance.

She received her Bachelor of Arts degree from DePauw University and her Ph.D. from the University of Colorado.

Rich VandenHeuvel

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As a former behavioral health executive, Rich VandenHeuvel knows how to help organizations successfully navigate the challenges of the health reform era.

Rich has facilitated regional and statewide technical and strategic responses to opportunities presented by the Affordable Care Act (ACA). He has extensive experience collaborating with government partners at all levels, building consensus among diverse stakeholders, and moving projects from conception to completion. His background in providing direct services offers an important perspective for determining the impact of policy on communities, families and individuals.

Prior to joining HMA, Rich served as the CEO for a newly formed public behavioral health managed care organization. As the organization’s first employee, he was responsible for building it from the ground up. He oversaw an annual budget of more than $250 million to provide specialty behavioral health services across a diverse population and geographic area. In addition to managing multiple funding waivers, he was responsible for integration and management of substance abuse services, collaboration with Medicaid managed care health plans, and governing board and leadership development. Rich led the creation of regional service standards, cost comparison standards, and provider network management standards.

As executive director of a multi-county community mental health organization, Rich oversaw a comprehensive restructuring of the organization, managed government funding streams, and led efforts to form local collaborative partnerships in the areas of health care, human services, law enforcement, housing, and children’s services. Rich also served as clinical director for a mental health organization serving adults and children living with mental illness, developmental disabilities and/or substance use disorders in three Michigan counties. He spearheaded strategic planning and organizational restructuring and managed affiliations and service network partnerships.

Rich has served as spokesperson for the 10 Prepaid Inpatient Health Plans responsible for the Specialty Behavioral Health Services Benefit throughout Michigan, which included the lead role in joint contract negotiations with the State of Michigan.

He received his master’s degree in social work from Grand Valley State University and his bachelor’s degree from Michigan State University.

Rich enjoys all of his children’s activities and a few of his own, including hiking, cooking, traveling, history and watching or playing nearly any sport (enthusiastically, if not all equally well).

Amanda Ternan

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Amanda Ternan uses her expertise in health information technology (HIT), system design and emerging software to improve health outcomes among high-risk populations and to optimize client resources and revenue. Her experience also includes projects in behavioral health, managed care, medication-assisted treatment in criminal justice and human services systems, addiction curriculum, and community mental health centers.

A skilled project manager, she understands the Medicaid programs, policies, and information systems and the challenges faced in today’s delivery of healthcare services and systems. She is part of the HMA project management workgroup and has vast experience creating project charters, workplans, status reports, deliverables and meeting documentation. She has led the coordination and planning of many program activities such as learning collaboratives, webinars, stakeholder engagement sessions, and strategic planning sessions. These activities include topic selection process, material preparation, and white paper research and analysis, registration and event planning, continuing education coordination, and survey and evaluation design and analysis. Amanda also has experience in Microsoft Project, Microsoft Teams, SharePoint, Visio, Smartsheet, and the Microsoft Office suite.

Amanda has assisted numerous managed care plan clients with responses to competitive procurements with all aspects of a procurement process such as project management, response development, readiness reviews, mock scoring, and market analysis. She has also participated in projects creating implementation plans, strategic plans, evaluation plans, metrics, and logic models and data reporting.

Prior to joining HMA, Amanda served as project manager for the Adult Behavioral Health Services Division at The Center for Health Care Services, a community mental health center in San Antonio, Texas. During her time there, she participated in a successful implementation of innovated clinical programs integrating primary care in behavioral health settings.

She also managed three Texas Medicaid 1115 Waiver Delivery System Reform Incentive Payment (DSRIP) projects (Deferred Institutionalization Program, High Utilizers, and Expanded Outpatient Access) and federal, state, and private grants. Those grants included assisting with system implementations impacting the Adult Behavioral Health division, such as DartNet Patient Registry, Healthcare Access San Antonio healthcare information exchange products, and iCentrix Clinical Decision Support System including electronic medical record integration.

Amanda worked for AT&T for more than five years in the Information Technology Division as the quality assurance manager and director of IT Project Management. She managed new system implementations, version management, capacity planning, and production projects which spanned multiple disciplines. Amanda began her career as an Ernst & Young IT consultant in Dallas.

She earned a bachelor’s degree in business administration-management information systems from Texas A&M University in College Station, Texas.

Amanda and her husband Doug are busy touring and prepping for college for their two high school kids. An ace at air hockey and ping pong, Amanda also enjoys cooking, traveling and playing mahjong.

Charles Robbins

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With nearly three decades of executive leadership in the nonprofit sector, Charles Robbins’ passion is focused on supporting government agencies and community-based organizations to achieve greater results through assessment, alignment, and the implementation of innovative solutions. His extensive community-based organization career spans healthcare, child welfare, housing and homelessness, mental health, suicide prevention, and substance use disorder, with a forte in HIV and LGBTQ+ populations.

Charles is adept in project management, needs assessment, strategic planning, evaluation, leadership development, change management, capacity building, and community engagement, uniting people and processes around shared values, common goals, and evidence-based solutions to achieve lasting results. He provides subject matter expertise on social determinants of health, trauma-informed approaches, cultural responsiveness, and harm reduction to advance health equity and improve social justice.

Prior to joining HMA in October 2017, Charles was the chief advancement officer at APLA Health, a federally qualified health center providing healthcare and social services to the HIV, LGBTQ+, and low-income populations in Los Angeles.

His previous leadership roles included serving as vice president at The Village Family Services, a child welfare and behavioral health agency. Charles was instrumental in the planning and launch of programs to serve homeless transition age youth (TAY) including street outreach, drop-in center, crisis housing, and transitional housing. Previously, as chief executive officer of The Trevor Project, a national nonprofit organization providing suicide prevention efforts among LGBTQ+ and questioning youth, Charles led the organization through a substantial period of fiscal growth, national expansion, and accreditation from the American Association of Suicidology. His early career work included executive leadership positions at the National LGBT Task Force, GLAAD, and the founding of Project Angel Heart, a home delivered meal program in Denver.

Charles serves as a Los Angeles county commissioner for the Inter-Agency Council on Child Abuse and Neglect (ICAN), is a Court Appointed Special Advocate (CASA), and is a board member of the LGBTQ+ Center of the Desert in Palm Springs. Charles holds a Master of Business Administration in healthcare management from Western Governors University and a certificate in nonprofit administration from the University of Colorado, Denver.

An avid cook, classical music aficionado and theatre enthusiast, Charles and his husband reside in Palm Springs and Los Angeles.

Don Novo

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Don Novo brings an extensive knowledge of Medicaid and health reform to HMA. Policy innovations and system transformation are the hallmarks of the distinguished track record he established in state government and with the Centers for Medicare and Medicaid Services (CMS).

He provides guidance, research, and advice to clients on a variety of issues including Medicaid, Medicare, systems reform, business process re-engineering, Health Information Technology (HIT) and Healthcare Marketplace and Exchange issues. Don’s 22 years of experience working in Medicaid and publicly financed health care models allows him to apply real world expertise, technical assistance, and guidance to transforming healthcare systems to ensure efficient operations while maximizing reimbursement opportunities.

Prior to joining HMA, Don worked on federal and state based Exchanges and health reform implementation for CMS managing engagements with 36 states participating in the Federally Facilitated Insurance Marketplace (FFM). He facilitated Medicaid rules data collection to ensure appropriate identification of Medicaid and CHIP eligibility rules, ensured FFM rules complied with approved and pending Medicaid State Plan Amendments, oversaw information gathering with states for display on Healthcare.gov, and served as a member of the Critical Incident Response Team.

Don previously served as a Medicaid Program Branch Chief for CMS. He was responsible for Medicaid program oversight in Region IX, which encompassed four states and three Pacific Territories. He also has worked in CMS’s Boston and San Francisco Regional Offices.

Prior to his work on the federal level, Don served as the Director of Member Policy Implementation and Evaluation Services with MassHealth, the Massachusetts Medicaid Agency.

During his tenure he streamlined the state’s Medicaid eligibility determination process, implemented its online Virtual Gateway application process for the Medicaid program, and developed the eligibility and systems processes and enhancements necessary to implement both the electronic web-based application and the state’s Universal Healthcare expansion in Massachusetts.

Don received his bachelor’s degree from the University of Bridgeport.

In his free time Don likes to explore the Sonoma Coast, hike under the Redwoods and of course, explore wine country.

Jim McEvoy

Jim McEvoy is accomplished in architecting robust technology solutions for state agencies, health plans and service providers. Jim understands the substantial role data will play in the future of healthcare delivery and works to inform clients around data-driven decisions. He is an experienced project manager and business strategist who has successfully led all phases of diverse Medicaid technology projects. With deep knowledge of CMS reporting, waiver management and pharmacy data, Jim aligns business goals to deliver groundbreaking healthcare IT solutions.

As a vendor for the Michigan Department of Health and Human Services, Jim managed projects to develop web-based enrollment tools, federal reporting tools and data warehousing strategies for the department’s 1915(c) waivers, health home projects, autism state plan amendment, and home and community-based services projects. He mitigated risk factors through careful analysis of data and a flexible technical solution set. He anticipated and managed change effectively in rapidly evolving business environments and the transfer of knowledge among different departmental units. Jim defined processes and tools best suited to each project and moved between agile and waterfall approaches depending on project specifics and client goals. He created detailed project road maps, plans, schedules and work breakdown structures.

Jim has been the subject matter expert for Michigan’s pharmacy data warehousing strategy. He oversaw inbound data loads, pharmacy encounter processing, and extracts to health plans and Michigan’s fee-for-service pharmacy benefits manager. With significant experience in systems engineering, Jim led the design, development and rollout of approximately 40 extract, transformation and load (ETL) processes and a dozen web applications for clients with the state of Michigan.

Jim had the privilege of serving as the project manager for the CareConnect360 web application. This tool is responsible for delivering Medicaid claims and encounters information to a diverse user audience, including health plans, community mental health agencies, health home providers and foster care workers. It currently serves seven different business units inside of Michigan’s Department of Health and Human Services.

Jim received his bachelor’s degree from Michigan State University.

Jim lives in the Lansing area with his wife and three children. They can often be found camping or at an MSU football game. When not doing those things, Jim is a rehabilitating runner and co-hosts MSU’s least topical sports podcast.

Bren Manaugh

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Bren Manaugh is a seasoned healthcare leader and specialist in organizational and systems transformation as well as whole person care. An innovative strategist focused on operations systems design and funding for the safety net and complex care populations, she effectively engages stakeholders across systems to develop and drive person-centered, culturally responsive, and trauma-informed care to optimize outcomes and reduce costs.

Bren provides practice transformation technical assistance and coaching to behavioral health and primary care providers and has served as a clinical subject matter expert and coach in California and Delaware expanding access to substance use disorder (SUD) treatment, including medication assisted treatment (MAT) for opioid use disorder. She brings together community providers, hospitals, peer supports, and the criminal justice system to improve service delivery, coordination and quality.

Bren works with hospital/health systems and multidisciplinary county teams to develop strategies for reducing avoidable emergency department and inpatient use by analyzing and responding to root causes such as mental illness, addiction, and/or homelessness.

At the leading edge of community innovations to improve law enforcement and emergency response to people challenged by these issues, she conducted an analysis and created a report and community guide for Arnold Ventures for communities developing behavioral health crisis and law enforcement diversion solutions.

Bren’s experience with, and insights into, the complex care population have also informed her work with the Hospital Association of Southern California in the six-county Los Angeles region and for Sierra Health Foundation in Sacramento. In this capacity, she assessed the service delivery system and developed solutions for hospitals’ discharge of patients experiencing homelessness. Her work with community systems of care includes engaging stakeholders, formulating common aims and implementation plans, and developing data sharing and evaluation structures. She has extensive experience with strategic planning and fostering organizational performance through change management, transformational leadership and staff development, and quality improvement.

Prior to joining HMA, Bren was vice president of adult services at a large behavioral health agency in San Antonio where she developed and administered programs in the nationally recognized Bexar County Restoration Center and Diversion Program partnering with multiple hospitals, city and county leadership, and the criminal justice system. She oversaw operations across a continuum of mental health and SUD services, including integrated primary and behavioral healthcare, outpatient clinic operations, MAT, peer/recovery support services, and residential services. As an executive operations leader, she developed and successfully implemented innovative programs including one focused on super utilizers which resulted in a 60 percent reduction in emergency department utilization. Her successful approach engaged multiple stakeholders and decision makers to generate innovative strategies that produce results.

Bren has more than 25 years’ experience in trauma-informed care and developing resilience for both individuals and organizations. She is a certified clinical trauma specialist who has provided direct clinical services, had executive responsibility for medical and behavioral health services providing trauma-informed care, developed and delivered trauma training curricula, and served as the executive lead to transform an organization to trauma-informed care, incorporating 1,400 employees and 27 facilities.

As a certified professional in healthcare quality, she is adept at applying metrics and data analytics, and Lean and change management methodology to develop, implement, and evaluate clinical systems that drive targeted outcomes and reduce costs.

Bren earned her master’s degree in social work from the University of Kansas, and her bachelor’s degree from the University of Minnesota. She is a licensed clinical social worker and certified clinical supervisor.

Gina Lasky

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Gina Lasky is a licensed psychologist with expertise in public sector behavioral health system design and programming including integration of behavioral health and primary care. She evaluates organizational readiness for integration and guides development and implementation of new models of collaborative care for delivery systems, county health systems, community behavioral health centers, and state corrections agencies.

She has examined state policy and administrative barriers to integrated care and has published work on leadership and team development in integrated care with the Center for Integrated Health Solutions and the American Psychiatric Association. She is co-editor of Integrated Care: A Guide to Effective Implementation for the American Psychiatric Association.

Gina has provided direct clinical care for numerous non-profit organizations, a public hospital, and a state hospital where she specialized in serious mental illness and working with individuals who were aggressive towards themselves and others. Gina has had leadership responsibility for an acute treatment unit, a detox program, crisis services, outpatient mental health clinics, and substance use treatment programs in community behavioral health. She has been responsible for clinical program development, quality improvement, and directly supervised clinical managers and therapists.

Gina is skilled in the culture change required to advance system transformation, such as integration. Her specialties include strategic planning, leadership models, team development and change management. Gina also works in partnership with HMA Community Strategies on building multi-sector and community-based solutions to promote integration at the system level and to engage organizations addressing the social determinants of health. She has experience in community organizing, group facilitation and partnership development.

Gina earned her doctorate in counseling psychology from the University of Denver and a master’s degree in public leadership with a specialization in multi-sector management from George Washington University. Gina is the past President of the College of Behavioral Health Leadership.

Gina lives in the mountains in Colorado and is an avid hiker and wildlife photographer.