With a strong background in solution identification, development and implementation, Caryn Swartz provides clients with analytical insight based on her wide-ranging experience with state Medicaid programs, including health information technology (HIT) programs, managed long-term services and supports (MLTSS) and home and community based services (HCBS). Caryn possesses a unique ability to clearly align operational and technical perspectives and build consensus among diverse stakeholders.
A skilled project manager, Caryn has prepared complex business reviews, monitored operational flows and implemented change management to increase efficiencies. She has spent over nine years working in both the private and public sector within various areas of Pennsylvania’s Medicaid programs, primarily focusing on HCBS waivers. Most recently Caryn administered Pennsylvania’s Independent Enrollment Broker contract with the Department of Human Services which provides enrollment and eligibility services for the Department’s HCBS waivers, including the Aging waiver. She was integrally involved in the development of the MLTSS program implementation plan and facilitated community outreach and education initiatives to program stakeholders, consumers and advocacy groups. She also provided budgetary oversight, staff management and program development.
As the audit lead on Pennsylvania’s Electronic Health Record (EHR) Incentive Program, Caryn designed and carried out audit strategies for the incentive program, identifying risk and a mitigation process. Additionally, Caryn assisted with the monitoring and development of the Medical Assistance Health Information Technology initiative.
Caryn previously served as a systems implementation project manager and business analyst with MAXIMUS, Inc. In these roles, Caryn exercised her analytical skills and reported on all business functions for the Statewide Medicaid Waiver Enrollment Broker project. She also served as the systems liaison and operational design lead in the roll out of a new technical solution.
Rounding out her healthcare experience, Caryn spent the earlier part of her career working in long term care facilities in Vermont, Kentucky, and Pennsylvania as a social worker, admissions director, and discharge planner. She also managed a pre-vocational day program in Missouri. This hands-on exposure to several state healthcare systems inspired her interest in policy, program structure and innovative solutions.
Caryn earned her MBA in health administration and her bachelor’s degree in psychology from Eastern University.