Insights

This webinar was held on July 29, 2020.

In this webinar, HMA primary care experts discussed current payment flexibilities that allow physician practices to maintain revenues while operating in a virtual environment. Given the likelihood that many patients will continue to receive care virtually even after the pandemic, HMA experts explored mechanisms for alternative payment models that support virtual care and allow for efficient use of the care team. Speakers also shared necessary considerations for documentation to assure data capture and appropriate billing.

Learning Objectives

1. Discuss current relaxation of regulations related to the National Emergency Declaration and CMS flexibility.
2. Understand the use of alternative payment models to enhance revenue opportunities for practices providing virtual care.
3. Understand the need for new templates and order sets to support virtual care.
4. Discuss EHR optimization to improve care processes and capture data.

Speakers

Helen Duplessis, MD, Principal, Los Angeles, CA
Lisa Harrison, MS, MHS, PA-C, Senior Consultant, Denver, CO
Roxane Townsend, MD, Managing Principal, Raleigh, NC

This webinar was held on July 22, 2020.

Before reopening for in-person visits, primary care practices must address a wide variety of safety considerations, including infection control protocols; modifications to offices, waiting areas, and exam rooms; staffing and workflow issues; and other strategies that minimize the risk of exposure to COVID-19 for both patients and staff. During this 30-minute webinar, HMA primary care experts discussed best practices for successfully reopening primary care practices during the COVID-19 pandemic.

Learning Objectives

1. Understand key clinical, physical office, and financial considerations for reopening primary care practices to in-person patient care.
2. Learn about the availability of decision-support tools and resources to assist primary care practices with reopening.
3. Find out about infection control protocols and other best practices to ensure the safety of patients and staff during reopening.
4. Learn how the “new normal” of operating during the COVID-19 pandemic variously impacts clinicians, administrative staff, and leadership, including a look at new protocols and workflows.

Speakers

Karen Hill, PhD, ANP-C, MSN, RN, Senior Consultant, San Francisco, CA
Brittany LaBarreare, Senior Consultant, Austin, TX
Gail Mayeaux, Principal, Albany, NY
Deb Peartree, Senior Consultant, Albany, NY

This webinar was held on July 15, 2020.

In this three-part series, HMA experts will cover topics that are important for primary care practices to consider and employ as they reopen for face-to-face visits.

As primary care practices reopen around the country, many of them are adopting novel hybrid models combining in-person and virtual care. In this half-hour presentation with primary care leaders and clinical innovators, we discussed the key challenges for flexing the primary care workforce in this hybrid environment.

Learning Objectives

1. Learn more about a model of hybrid primary care that combines in-person and virtual visits…
2. Identify best practices for changing workflows and managing staff members remotely in the hybrid primary care model.
3. Discuss technological strategies for integrating behavioral health into the flow of hybrid primary care.

Speakers

Dr. Barry J. Jacobs, Principal, Philadelphia, PA
Gail Mayeaux, Principal, Albany, NY
Deb Peartree, Senior Consultant, Albany, NY
Caitlin Thomas-Henkel, Senior Consultant, Philadelphia, PA